Change of Mind

Glamour Woman is operated by Timea Ivan, based in Wyoming, NSW 2250, Australia.

At Glamour Woman, we want You to be happy with Your purchase.

If You change Your mind, You may request a return within 14 days of receiving Your order.

To be eligible for a return, the item must be unused, unworn, in its original condition and packaging, and include all accessories.

To request a return, please contact us at glamourwoman.au@gmail.com before sending the item back. We will provide You with return instructions. Returns sent without prior approval may not be accepted.

For change of mind returns, the customer is responsible for the return shipping costs. Once Your return has been received and inspected, We will issue a store credit (gift card) for the value of the returned item, excluding the original shipping costs. A 10% administration and restocking fee will be deducted from the store credit.

Damaged, Incorrect or Faulty Items

Please inspect Your order upon delivery. If Your item is damaged, faulty or You receive the wrong product, please contact Us within 48 hours of delivery by emailing glamourwoman.au@gmail.com and include clear photographs of the issue. We will assess the claim and work with You to resolve it as quickly as possible.

Non-Returnable Items

We cannot accept returns for clearance items, gift cards or personalised/custom-made products unless required under Australian Consumer Law.

Exchanges

If You would like a different product, We recommend returning the original item (if eligible) and placing a new order.

Refunds

Once We receive and inspect Your returned item, We will notify You whether Your return has been approved. Approved refunds will be processed using the original payment method unless otherwise agreed. Processing times may vary depending on Your bank or payment provider.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty

Where applicable, warranty information is provided on the individual product page.

If You have any questions regarding warranty claims, please contact Us at glamourwoman.au@gmail.com.

Unless otherwise required by Australian Consumer Law, customers are responsible for the cost of returning warranty items.